The 11 best customer experience for smb

The best customer experience for smb is Delighted: Fastest path to a clean, multi-channel NPS program.

Why this answer

Filtered to entries whose "best for" criterion explicitly mentions smb or whose verdict and integrations strongly signal fit. Ranked by methodology score, not segment match strength.

Showing the top 11 of 11+ screened. Methodology at /methodology.

  1. #1Delighted(rank #1 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    9.1/9.4

    Fastest path to a clean, multi-channel NPS program.

    Full Delighted review · Compare: Delighted vs AskNicely · Alternatives

  2. #2AskNicely(rank #2 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.7/9.4

    Turns every response into frontline follow-up and coaching.

    Full AskNicely review · Alternatives

  3. #3Retently(rank #3 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.5/9.4

    Near-enterprise analytics and segmentation at mid-market pricing.

    Full Retently review · Alternatives

  4. #4Qualtrics(rank #4 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.6/9.4

    Deepest analytics, sold as part of a full XM platform.

    Full Qualtrics review · Alternatives

  5. #5Medallia(rank #5 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.4/9.4

    Omnichannel signal capture and role-based action at scale.

    Full Medallia review · Alternatives

  6. #6InMoment(rank #6 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.2/9.4

    Enterprise CX depth with strong text analytics.

    Full InMoment review · Alternatives

  7. #7SurveySparrow(rank #7 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8.1/9.4

    Conversational format that lifts survey completion rates.

    Full SurveySparrow review · Alternatives

  8. #8GetFeedback(rank #8 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    8/9.4

    NPS triggered by and written back into Salesforce.

    Full GetFeedback review · Alternatives

  9. #9SurveyMonkey(rank #9 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    7.8/9.4

    Ready NPS template inside a tool teams already know.

    Full SurveyMonkey review · Alternatives

  10. #10Zonka Feedback(rank #10 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    7.7/9.4

    Wide channel set including kiosk and offline at a fair price.

    Full Zonka Feedback review · Alternatives

  11. #11Refiner(rank #11 in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026)

    —

    Behavior-targeted in-product NPS for product-led teams.

    Full Refiner review · Alternatives

Methodology: /methodology · No paid placement ever · Verified .