Delighted review
Fastest path to a clean, multi-channel NPS program.
Top 11 rank
#1 of 11
Score
9.1/9.4
Pricing
$$ (published tiers; free plan, paid from ~$224/mo billed annually)
HQ
Oakland, United States
Verdict
Delighted is the safest default because a non-technical owner ships a branded, multi-channel NPS survey in under an hour, and its reporting, alerts, and integrations cover what most teams need without the weight of a full CX suite.
What customers praise
The setup-to-first-response time is the shortest in the category, and the survey and report design are genuinely polished out of the box.
What customers criticise
Advanced text analytics and custom dashboards are lighter than the enterprise suites, and pricing steps up quickly with response volume.
Best for
Teams that want a branded NPS program live across email, web, and SMS within an hour, with clean reporting and no setup project.
At a glance
- Integrations: Salesforce, HubSpot, Zendesk, Slack, Intercom, Zapier
- Compliance: SOC 2, GDPR, HIPAA
- Regions served: North America, EMEA, APAC
- Typical onboarding: 1 day
- Free tier: yes
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-05. See the full red-flag report.
Alternatives
See alternatives to Delighted, or compare against the next-ranked entry: Delighted vs AskNicely.
Where else this brand ranks
Source: Top 11 Best NPS Survey Software, verified July 5, 2026 — no paid placement.