InMoment review
Integrated VoC with strong text analytics and services.
Top 11 rank
#3 of 11
Score
8.6/9.4
Pricing
$$$$ (Enterprise, quoted annually)
HQ
Salt Lake City, USA
Verdict
InMoment is a leading integrated VoC platform, combining surveys, online reviews, and text analytics from its Lexalytics engine with services that help teams stand up structured experience programs.
What customers praise
The Lexalytics-based text analytics is mature and industry-tuned, and the reputation and reviews module folds public feedback into the same program.
What customers criticise
It leans on professional services, so getting the most from it assumes budget for guided implementation rather than pure self-serve.
Best for
CX teams that want integrated survey, review, and text analytics with strong services support for running structured VoC programs.
At a glance
- Integrations: Salesforce, Zendesk, ServiceNow, Slack, Microsoft Dynamics
- Compliance: SOC 2 Type II, ISO 27001, GDPR, HIPAA
- Regions served: Global SaaS
- Typical onboarding: 60 days
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-20. See the full red-flag report.
Alternatives
See alternatives to InMoment, or compare against the next-ranked entry: InMoment vs Sprinklr.
Where else this brand ranks
Source: Top 11 The 11 Best Voice of Customer (VoC) Software (2026), verified July 20, 2026 — no paid placement.