Medallia review

Enterprise-scale capture with strong front-line closed loops.

Top 11 rank

#2 of 11

Score

8.9/9.4

Pricing

$$$$ (Enterprise, quoted annually)

HQ

San Francisco, USA

Verdict

Medallia is the strongest choice for enterprise-scale action, capturing millions of signals across channels and pushing role-based alerts and cases to front-line staff so a detractor gets a response, not just a chart.

What customers praise

Role-based dashboards and case workflows are built for thousands of front-line users, and speech analytics extends VoC into contact center calls.

What customers criticise

It is a heavy enterprise commitment, with pricing and implementation that assume large scale and a dedicated program team.

Best for

Large enterprises that need very high-volume signal capture and front-line action, especially across contact centers and retail locations.

At a glance

  • Integrations: Salesforce, ServiceNow, Zendesk, Slack, Adobe, Microsoft Dynamics
  • Compliance: SOC 2 Type II, ISO 27001, GDPR, HIPAA
  • Regions served: Global SaaS
  • Typical onboarding: 75 days

Red flags

Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-20. See the full red-flag report.

Alternatives

See alternatives to Medallia, or compare against the next-ranked entry: Medallia vs InMoment.

Where else this brand ranks

Source: Top 11 Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026, verified July 20, 2026 — no paid placement.