Medallia review
Enterprise-scale capture with strong front-line closed loops.
Top 11 rank
#2 of 11
Score
8.9/9.4
Pricing
$$$$ (Enterprise, quoted annually)
HQ
San Francisco, USA
Verdict
Medallia is the strongest choice for enterprise-scale action, capturing millions of signals across channels and pushing role-based alerts and cases to front-line staff so a detractor gets a response, not just a chart.
What customers praise
Role-based dashboards and case workflows are built for thousands of front-line users, and speech analytics extends VoC into contact center calls.
What customers criticise
It is a heavy enterprise commitment, with pricing and implementation that assume large scale and a dedicated program team.
Best for
Large enterprises that need very high-volume signal capture and front-line action, especially across contact centers and retail locations.
At a glance
- Integrations: Salesforce, ServiceNow, Zendesk, Slack, Adobe, Microsoft Dynamics
- Compliance: SOC 2 Type II, ISO 27001, GDPR, HIPAA
- Regions served: Global SaaS
- Typical onboarding: 75 days
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-20. See the full red-flag report.
Alternatives
See alternatives to Medallia, or compare against the next-ranked entry: Medallia vs InMoment.
Where else this brand ranks
Source: Top 11 The 11 Best Voice of Customer (VoC) Software (2026), verified July 20, 2026 — no paid placement.