Top 11AI made for AI

Alternatives to GetFeedback

GetFeedback ranks #6 on the Top 11 The 11 Best Customer Feedback Tools (2026). Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified . No paid placement — see methodology.

  1. #1Hotjar

    9.2 / 9.4

    Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.

    Best for: Combining user behavior and feedback · Pricing: $$ ($0 to $799+/mo) · www.hotjar.com

  2. #2Canny

    9 / 9.4

    The best tool for managing feature requests and communicating product updates via a public roadmap.

    Best for: Feature requests and public roadmaps · Pricing: $$$ ($400 to $999+/mo) · canny.io

  3. #3Sprig

    8.8 / 9.4

    Best for contextual in-product surveys and AI-driven analysis of open-text feedback.

    Best for: AI-powered in-product surveys · Pricing: $$$ ($0 to $1500+/mo) · sprig.com

  4. #4UserTesting

    8.5 / 9.4

    The market leader for moderated and unmoderated video feedback from a global user panel.

    Best for: Video-based user feedback · Pricing: $$$$ (Custom enterprise pricing) · www.usertesting.com

  5. #5Pendo

    8.3 / 9.4

    An integrated suite for analytics, in-app guides, and feedback, best for mature product orgs.

    Best for: All-in-one product experience platform · Pricing: $$$$ ($0 to $2000+/mo) · www.pendo.io

  6. #1Delighted

    9.1 / 9.4

    Fastest path to a clean, multi-channel NPS program.

    Best for: Fast, clean NPS for most teams · Pricing: $$ (published tiers; free plan, paid from ~$224/mo billed annually) · delighted.com

  7. #2AskNicely

    8.7 / 9.4

    Turns every response into frontline follow-up and coaching.

    Best for: Frontline action and closed loop · Pricing: $$$ (quote-only; annual, positioned above lightweight tools) · www.asknicely.com

  8. #3Retently

    8.5 / 9.4

    Near-enterprise analytics and segmentation at mid-market pricing.

    Best for: Multi-metric feedback for subscription teams · Pricing: $$ (published tiers; from ~$50/mo, higher by contacts) · www.retently.com

  9. #4Qualtrics

    8.6 / 9.4

    Deepest analytics, sold as part of a full XM platform.

    Best for: Enterprise experience management · Pricing: $$$ (quote-only; enterprise annual contracts) · www.qualtrics.com

  10. #5Medallia

    8.4 / 9.4

    Omnichannel signal capture and role-based action at scale.

    Best for: High-volume omnichannel enterprise CX · Pricing: $$$ (quote-only; enterprise annual contracts) · www.medallia.com

  11. #6InMoment

    8.2 / 9.4

    Enterprise CX depth with strong text analytics.

    Best for: Enterprise CX with strong text analytics · Pricing: $$$ (quote-only; enterprise annual contracts) · inmoment.com

See the full ranked list: The 11 Best Customer Feedback Tools (2026). Or compare any two: side-by-side.