Medallia vs InMoment
Side-by-side from the Top 11 ranking of The 11 Best Voice of Customer (VoC) Software (2026). Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #3) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | InMoment | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Voice of Customer (VoC) Software (2026) | #3 / The 11 Best Voice of Customer (VoC) Software (2026) |
| Score (out of 9.4) | 8.9 | 8.6 |
| Best for | High-volume capture with front-line action | Integrated surveys, reviews, and text analytics |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$$ (Enterprise, quoted annually) |
| HQ | San Francisco, USA | Salt Lake City, USA |
| Founded | 2001 | 2002 |
Medallia
Enterprise-scale capture with strong front-line closed loops.
www.medallia.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
InMoment
Integrated VoC with strong text analytics and services.
inmoment.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.