UserTesting vs Delighted
Side-by-side from the Top 11 rankings of UserTesting vs Maze vs Lyssna: 11 Best User Research & UX Research Tools 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified June 20, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #1) for Product managers and UX researchers running usability tests, interviews, and surveys / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| UserTesting | Delighted | |
|---|---|---|
| Top 11 rank | #1 / UserTesting vs Maze vs Lyssna: 11 Best User Research & UX Research Tools 2026 | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 9.2 | 9.1 |
| Best for | Enterprise all-in-one research | Fast, clean NPS for most teams |
| Pricing | $$$$ (Custom pricing, est. >$20,000/yr) | $$ (published tiers; free plan, paid from ~$224/mo billed annually) |
| HQ | San Francisco, USA | Oakland, United States |
| Founded | 2007 | 2013 |
UserTesting
The market leader for its massive participant panel and broad feature set, ideal for large enterprises.
www.usertesting.comSee full entry in UserTesting vs Maze vs Lyssna: 11 Best User Research & UX Research Tools 2026
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.