SurveyMonkey vs Refiner
Side-by-side from the Top 11 rankings of Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified June 20, 2026.
The short answer
SurveyMonkey ranks higher on Top 11 (#2 vs #11) for Teams running customer surveys, NPS, and market research / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. The best general-purpose tool, balancing features with user-friendliness.
At a glance
| SurveyMonkey | Refiner | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026 | #11 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 9 | — |
| Best for | Versatile all-around survey tool | In-product NPS for SaaS |
| Pricing | $$ ($39 to $119/user/mo) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | San Mateo, USA | Zurich, Switzerland |
| Founded | 1999 | 2019 |
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comSee full entry in Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026
Refiner
Behavior-targeted in-product NPS for product-led teams.
refiner.ioSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.