Retently vs Medallia
Side-by-side from the Top 11 rankings of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 and Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026. Last verified July 5, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #3) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Retently | Medallia | |
|---|---|---|
| Top 11 rank | #3 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 |
| Score (out of 9.4) | 8.5 | 8.9 |
| Best for | Multi-metric feedback for subscription teams | High-volume capture with front-line action |
| Pricing | $$ (published tiers; from ~$50/mo, higher by contacts) | $$$$ (Enterprise, quoted annually) |
| HQ | Middletown, United States | San Francisco, USA |
| Founded | 2015 | 2001 |
Retently
Near-enterprise analytics and segmentation at mid-market pricing.
www.retently.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.