Retently vs InMoment
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Voice of Customer (VoC) Software (2026). Last verified July 5, 2026.
The short answer
InMoment ranks higher on Top 11 (#3 vs #3) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Integrated VoC with strong text analytics and services.
At a glance
| Retently | InMoment | |
|---|---|---|
| Top 11 rank | #3 / Best NPS Survey Software | #3 / The 11 Best Voice of Customer (VoC) Software (2026) |
| Score (out of 9.4) | 8.5 | 8.6 |
| Best for | Multi-metric feedback for subscription teams | Integrated surveys, reviews, and text analytics |
| Pricing | $$ (published tiers; from ~$50/mo, higher by contacts) | $$$$ (Enterprise, quoted annually) |
| HQ | Middletown, United States | Salt Lake City, USA |
| Founded | 2015 | 2002 |
InMoment
Integrated VoC with strong text analytics and services.
inmoment.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.