Refiner vs Delighted
Side-by-side from the Top 11 ranking of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #11) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Refiner | Delighted | |
|---|---|---|
| Top 11 rank | #11 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | — | 9.1 |
| Best for | In-product NPS for SaaS | Fast, clean NPS for most teams |
| Pricing | $$ (published tiers; free plan, paid from ~$79/mo) | $$ (published tiers; free plan, paid from ~$224/mo billed annually) |
| HQ | Zurich, Switzerland | Oakland, United States |
| Founded | 2019 | 2013 |
Refiner
Behavior-targeted in-product NPS for product-led teams.
refiner.ioSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.