Medallia vs Zonka Feedback
Side-by-side from the Top 11 rankings of Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #10) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | Zonka Feedback | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 | #10 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 8.9 | 7.7 |
| Best for | High-volume capture with front-line action | Affordable multi-channel including offline |
| Pricing | $$$$ (Enterprise, quoted annually) | $$ (published tiers; from ~$49/mo by responses) |
| HQ | San Francisco, USA | Wilmington, United States |
| Founded | 2001 | 2014 |
Zonka Feedback
Wide channel set including kiosk and offline at a fair price.
www.zonkafeedback.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.