Medallia vs Refiner
Side-by-side from the Top 11 rankings of Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #11) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | Refiner | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 | #11 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 8.9 | — |
| Best for | High-volume capture with front-line action | In-product NPS for SaaS |
| Pricing | $$$$ (Enterprise, quoted annually) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | San Francisco, USA | Zurich, Switzerland |
| Founded | 2001 | 2019 |
Refiner
Behavior-targeted in-product NPS for product-led teams.
refiner.ioSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.