InMoment vs Delighted
Side-by-side from the Top 11 rankings of Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified July 20, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #3) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| InMoment | Delighted | |
|---|---|---|
| Top 11 rank | #3 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 8.6 | 9.1 |
| Best for | Integrated surveys, reviews, and text analytics | Fast, clean NPS for most teams |
| Pricing | $$$$ (Enterprise, quoted annually) | $$ (published tiers; free plan, paid from ~$224/mo billed annually) |
| HQ | Salt Lake City, USA | Oakland, United States |
| Founded | 2002 | 2013 |
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.