Hotjar vs Delighted
Side-by-side from the Top 11 rankings of The 11 Best Customer Feedback Tools (2026) and Best NPS Survey Software. Last verified June 13, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #1) for Teams collecting and acting on feedback / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Hotjar | Delighted | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Customer Feedback Tools (2026) | #1 / Best NPS Survey Software |
| Score (out of 9.4) | 9.2 | 9.1 |
| Best for | Combining user behavior and feedback | Fast, clean NPS for most teams |
| Pricing | $$ ($0 to $799+/mo) | $$ (published tiers; free plan, paid from ~$224/mo billed annually) |
| HQ | St. Julian's, Malta | Oakland, United States |
| Founded | 2014 | 2013 |
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.