GetFeedback vs Refiner
Side-by-side from the Top 11 rankings of Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 and Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified June 13, 2026.
The short answer
GetFeedback ranks higher on Top 11 (#6 vs #11) for Teams collecting and acting on feedback / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
At a glance
| GetFeedback | Refiner | |
|---|---|---|
| Top 11 rank | #6 / Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 | #11 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 8.1 | — |
| Best for | Salesforce-integrated CX programs | In-product NPS for SaaS |
| Pricing | $$$$ (Custom pricing) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | San Mateo, USA | Zurich, Switzerland |
| Founded | 2013 | 2019 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026
Refiner
Behavior-targeted in-product NPS for product-led teams.
refiner.ioSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.