GetFeedback vs Delighted
Side-by-side from the Top 11 rankings of The 11 Best Customer Feedback Tools (2026) and Best NPS Survey Software. Last verified June 13, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #6) for Teams collecting and acting on feedback / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| GetFeedback | Delighted | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Customer Feedback Tools (2026) | #1 / Best NPS Survey Software |
| Score (out of 9.4) | 8.1 | 9.1 |
| Best for | Salesforce-integrated CX programs | Fast, clean NPS for most teams |
| Pricing | $$$$ (Custom pricing) | $$ (published tiers; free plan, paid from ~$224/mo billed annually) |
| HQ | San Mateo, USA | Oakland, United States |
| Founded | 2013 | 2013 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.