Delighted vs Usersnap
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Customer Feedback Tools (2026). Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #9) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Delighted | Usersnap | |
|---|---|---|
| Top 11 rank | #1 / Best NPS Survey Software | #9 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 9.1 | 7.6 |
| Best for | Fast, clean NPS for most teams | Visual feedback and bug reporting |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$ ($69 to $949+/mo) |
| HQ | Oakland, United States | Linz, Austria |
| Founded | 2013 | 2013 |
Usersnap
Excels at collecting visual bug reports and feedback with screen annotations and technical data.
usersnap.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.