Delighted vs Usersnap
Side-by-side from the Top 11 rankings of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 and Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026. Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #9) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Delighted | Usersnap | |
|---|---|---|
| Top 11 rank | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #9 / Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 |
| Score (out of 9.4) | 9.1 | 7.6 |
| Best for | Fast, clean NPS for most teams | Visual feedback and bug reporting |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$ ($69 to $949+/mo) |
| HQ | Oakland, United States | Linz, Austria |
| Founded | 2013 | 2013 |
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Usersnap
Excels at collecting visual bug reports and feedback with screen annotations and technical data.
usersnap.comSee full entry in Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.