Delighted vs Refiner
Side-by-side from the Top 11 ranking of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026. Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #11) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Delighted | Refiner | |
|---|---|---|
| Top 11 rank | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #11 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 |
| Score (out of 9.4) | 9.1 | — |
| Best for | Fast, clean NPS for most teams | In-product NPS for SaaS |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | Oakland, United States | Zurich, Switzerland |
| Founded | 2013 | 2019 |
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Refiner
Behavior-targeted in-product NPS for product-led teams.
refiner.ioSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.