Delighted vs Medallia
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Voice of Customer (VoC) Software (2026). Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #2) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Fastest path to a clean, multi-channel NPS program.
At a glance
| Delighted | Medallia | |
|---|---|---|
| Top 11 rank | #1 / Best NPS Survey Software | #2 / The 11 Best Voice of Customer (VoC) Software (2026) |
| Score (out of 9.4) | 9.1 | 8.9 |
| Best for | Fast, clean NPS for most teams | High-volume capture with front-line action |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$$$ (Enterprise, quoted annually) |
| HQ | Oakland, United States | San Francisco, USA |
| Founded | 2013 | 2001 |
Medallia
Enterprise-scale capture with strong front-line closed loops.
www.medallia.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.