Delighted vs Hotjar
Side-by-side from the Top 11 rankings of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 and Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026. Last verified July 5, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #1) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Delighted | Hotjar | |
|---|---|---|
| Top 11 rank | #1 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #1 / Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 |
| Score (out of 9.4) | 9.1 | 9.2 |
| Best for | Fast, clean NPS for most teams | Combining user behavior and feedback |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$ ($0 to $799+/mo) |
| HQ | Oakland, United States | St. Julian's, Malta |
| Founded | 2013 | 2014 |
Delighted
Fastest path to a clean, multi-channel NPS program.
delighted.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.