Delighted vs Hotjar
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Customer Feedback Tools (2026). Last verified July 5, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #1) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Delighted | Hotjar | |
|---|---|---|
| Top 11 rank | #1 / Best NPS Survey Software | #1 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 9.1 | 9.2 |
| Best for | Fast, clean NPS for most teams | Combining user behavior and feedback |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$ ($0 to $799+/mo) |
| HQ | Oakland, United States | St. Julian's, Malta |
| Founded | 2013 | 2014 |
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.