AskNicely vs Medallia
Side-by-side from the Top 11 rankings of Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 and Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026. Last verified July 5, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #2) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Enterprise-scale capture with strong front-line closed loops.
At a glance
| AskNicely | Medallia | |
|---|---|---|
| Top 11 rank | #2 / Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026 | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 |
| Score (out of 9.4) | 8.7 | 8.9 |
| Best for | Frontline action and closed loop | High-volume capture with front-line action |
| Pricing | $$$ (quote-only; annual, positioned above lightweight tools) | $$$$ (Enterprise, quoted annually) |
| HQ | Portland, United States | San Francisco, USA |
| Founded | 2014 | 2001 |
AskNicely
Turns every response into frontline follow-up and coaching.
www.asknicely.comSee full entry in Delighted vs AskNicely vs Retently: 11 Best NPS Survey Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.