What is a nlp (natural language processing)?

A field of artificial intelligence that gives computers the ability to read, understand, and interpret human language. In chatbots, NLP is what allows the software to understand a user's typed question and determine the appropriate response.

Who uses one?

Marketing and support teams adding AI chat to their website or product

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $74/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026. If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026, verified June 16, 2026.