Talkdesk vs Five9
Side-by-side from the Top 11 ranking of The 11 Best Call Center Software Platforms (2026). Last verified June 15, 2026.
The short answer
Five9 ranks higher on Top 11 (#1 vs #2) for Support and sales teams running inbound or outbound call centers. A top-tier, reliable platform with powerful AI tools for large-scale call centers.
At a glance
| Talkdesk | Five9 | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Call Center Software Platforms (2026) | #1 / The 11 Best Call Center Software Platforms (2026) |
| Score (out of 9.4) | 9.1 | 9.3 |
| Best for | AI-native customer experience | Enterprise AI & reliability |
| Pricing | $$$$ ($75 to $125+/mo) | $$$$ ($149 to $229+/mo) |
| HQ | San Francisco, USA | San Ramon, USA |
| Founded | 2011 | 2001 |
Talkdesk
An intuitive, AI-focused platform ideal for improving customer experience.
www.talkdesk.comSee full entry in The 11 Best Call Center Software Platforms (2026)
Five9
A top-tier, reliable platform with powerful AI tools for large-scale call centers.
www.five9.comSee full entry in The 11 Best Call Center Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.