Talkdesk vs Dialpad
Side-by-side from the Top 11 rankings of Five9 vs Talkdesk vs NICE CXone: 11 Best Call Center Software Platforms 2026 and Nextiva vs RingCentral vs GoTo Connect: 11 Best VoIP Business Phone Systems 2026. Last verified June 15, 2026.
The short answer
Talkdesk ranks higher on Top 11 (#2 vs #5) for Support and sales teams running inbound or outbound call centers / Small businesses replacing landlines with cloud phone systems. An intuitive, AI-focused platform ideal for improving customer experience.
At a glance
| Talkdesk | Dialpad | |
|---|---|---|
| Top 11 rank | #2 / Five9 vs Talkdesk vs NICE CXone: 11 Best Call Center Software Platforms 2026 | #5 / Nextiva vs RingCentral vs GoTo Connect: 11 Best VoIP Business Phone Systems 2026 |
| Score (out of 9.4) | 9.1 | 8.5 |
| Best for | AI-native customer experience | Best for AI-powered features |
| Pricing | $$$$ ($75 to $125+/mo) | $ ($15 to $25+/user/mo) |
| HQ | San Francisco, USA | San Ramon, USA |
| Founded | 2011 | 2011 |
Talkdesk
An intuitive, AI-focused platform ideal for improving customer experience.
www.talkdesk.comSee full entry in Five9 vs Talkdesk vs NICE CXone: 11 Best Call Center Software Platforms 2026
Dialpad
Leads in AI with real-time call transcription, sentiment analysis, and automated coaching tools.
www.dialpad.comSee full entry in Nextiva vs RingCentral vs GoTo Connect: 11 Best VoIP Business Phone Systems 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.