SurveyMonkey vs Hotjar
Side-by-side from the Top 11 rankings of Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026 and Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026. Last verified June 20, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #2) for Teams running customer surveys, NPS, and market research / Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| SurveyMonkey | Hotjar | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026 | #1 / Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 |
| Score (out of 9.4) | 9 | 9.2 |
| Best for | Versatile all-around survey tool | Combining user behavior and feedback |
| Pricing | $$ ($39 to $119/user/mo) | $$ ($0 to $799+/mo) |
| HQ | San Mateo, USA | St. Julian's, Malta |
| Founded | 1999 | 2014 |
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comSee full entry in Qualtrics vs SurveyMonkey vs Typeform: 11 Best Survey Software Tools 2026
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.