SolarWinds Service Desk vs HaloITSM
Side-by-side from the Top 11 ranking of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026. Last verified June 21, 2026.
The short answer
SolarWinds Service Desk ranks higher on Top 11 (#5 vs #8) for IT teams managing incidents, service requests, and change management. A balanced ITSM tool with standout, fully integrated IT asset management features.
At a glance
| SolarWinds Service Desk | HaloITSM | |
|---|---|---|
| Top 11 rank | #5 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #8 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 |
| Score (out of 9.4) | 8.5 | 7.8 |
| Best for | Strong IT asset management | Flexible all-inclusive ITSM |
| Pricing | $$ ($39 to $89 / agent / mo) | $$ ($69 to $109 / agent / mo) |
| HQ | Austin, USA | Stowmarket, UK |
| Founded | 1999 | 1994 |
SolarWinds Service Desk
A balanced ITSM tool with standout, fully integrated IT asset management features.
www.solarwinds.com/service-deskHaloITSM
A modern, all-inclusive ITSM platform with transparent pricing, challenging older mid-market tools.
haloitsm.com/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.