Snipe-IT vs Freshservice
Side-by-side from the Top 11 rankings of The 11 Best IT Asset Management Software (2026) and The 11 Best ITSM Software Platforms (2026). Last verified June 14, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #4) for IT managers tracking hardware and software assets across the organization / IT teams managing incidents, service requests, and change management. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Snipe-IT | Freshservice | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best IT Asset Management Software (2026) | #3 / The 11 Best ITSM Software Platforms (2026) |
| Score (out of 9.4) | 8.6 | 8.9 |
| Best for | Open-Source Hardware Tracking | User-friendly SMB & mid-market |
| Pricing | $ (Free self-hosted, cloud starts ~$45/mo) | $$ ($19 to $119 / agent / mo) |
| HQ | Bend, USA | San Mateo, USA |
| Founded | 2013 | 2010 |
Snipe-IT
The best open-source option for managing physical hardware lifecycle with a great check-in/check-out system.
snipeitapp.com/See full entry in The 11 Best IT Asset Management Software (2026)
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.