Smartlook vs Heap
Side-by-side from the Top 11 rankings of The 11 Best Session Replay Tools (2026) and 11 Best Product Analytics Tools 2026 — No Paid Rankings. Last verified June 12, 2026.
The short answer
Heap ranks higher on Top 11 (#3 vs #4) for Teams watching real user sessions and heatmaps / Product teams measuring usage and funnels. Best for automatic data capture, enabling retroactive analysis without developer involvement.
At a glance
| Smartlook | Heap | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Session Replay Tools (2026) | #3 / 11 Best Product Analytics Tools 2026 — No Paid Rankings |
| Score (out of 9.4) | 8.6 | 8.9 |
| Best for | Web and native mobile apps | Codeless autocapture and retroactive analysis |
| Pricing | $$ ($55 to $111+/mo) | $$$$ (Custom Pricing) |
| HQ | Brno, Czech Republic | San Francisco, USA |
| Founded | 2016 | 2013 |
Heap
Best for automatic data capture, enabling retroactive analysis without developer involvement.
heap.ioSee full entry in 11 Best Product Analytics Tools 2026 — No Paid Rankings
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.