NICE CXone vs Five9
Side-by-side from the Top 11 ranking of The 11 Best Call Center Software Platforms (2026). Last verified June 15, 2026.
The short answer
Five9 ranks higher on Top 11 (#1 vs #3) for Support and sales teams running inbound or outbound call centers. A top-tier, reliable platform with powerful AI tools for large-scale call centers.
At a glance
| NICE CXone | Five9 | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Call Center Software Platforms (2026) | #1 / The 11 Best Call Center Software Platforms (2026) |
| Score (out of 9.4) | 8.9 | 9.3 |
| Best for | Unified enterprise CX platform | Enterprise AI & reliability |
| Pricing | $$$$ (Quote-based) | $$$$ ($149 to $229+/mo) |
| HQ | Hoboken, USA | San Ramon, USA |
| Founded | 1986 | 2001 |
NICE CXone
A complete suite for managing customer interactions and agent performance.
www.nice.com/products/cxoneSee full entry in The 11 Best Call Center Software Platforms (2026)
Five9
A top-tier, reliable platform with powerful AI tools for large-scale call centers.
www.five9.comSee full entry in The 11 Best Call Center Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.