Medallia vs UserVoice
Side-by-side from the Top 11 ranking of Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026. Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #10) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | UserVoice | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 | #10 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 |
| Score (out of 9.4) | 8.9 | 7.4 |
| Best for | High-volume capture with front-line action | Product feature feedback and prioritization |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$ (from ~$900/mo, quoted by scale) |
| HQ | San Francisco, USA | Boston, USA |
| Founded | 2001 | 2008 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.