Medallia vs SurveyMonkey
Side-by-side from the Top 11 rankings of The 11 Best Voice of Customer (VoC) Software (2026) and The 11 Best Survey Software Tools (2026). Last verified July 20, 2026.
The short answer
SurveyMonkey ranks higher on Top 11 (#2 vs #2) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / Teams running customer surveys, NPS, and market research. The best general-purpose tool, balancing features with user-friendliness.
At a glance
| Medallia | SurveyMonkey | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Voice of Customer (VoC) Software (2026) | #2 / The 11 Best Survey Software Tools (2026) |
| Score (out of 9.4) | 8.9 | 9 |
| Best for | High-volume capture with front-line action | Versatile all-around survey tool |
| Pricing | $$$$ (Enterprise, quoted annually) | $$ ($39 to $119/user/mo) |
| HQ | San Francisco, USA | San Mateo, USA |
| Founded | 2001 | 1999 |
Medallia
Enterprise-scale capture with strong front-line closed loops.
www.medallia.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.