Medallia vs Sprinklr
Side-by-side from the Top 11 rankings of Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 and Sprout Social vs Brandwatch vs Sprinklr: 11 Best Social Media Analytics Tools 2026. Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #3) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / Social media managers measuring reach, engagement, and ROI. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | Sprinklr | |
|---|---|---|
| Top 11 rank | #2 / Qualtrics XM vs Medallia vs InMoment: 11 Best Voice of Customer (VoC) Software 2026 | #3 / Sprout Social vs Brandwatch vs Sprinklr: 11 Best Social Media Analytics Tools 2026 |
| Score (out of 9.4) | 8.9 | 8.7 |
| Best for | High-volume capture with front-line action | Unified enterprise CXM platform |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$$$ (Custom, starts ~$1,200/mo) |
| HQ | San Francisco, USA | New York, USA |
| Founded | 2001 | 2009 |
Sprinklr
A vast, unified platform for large enterprises managing 30+ digital channels for marketing and customer care.
www.sprinklr.comSee full entry in Sprout Social vs Brandwatch vs Sprinklr: 11 Best Social Media Analytics Tools 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.