Medallia vs GetFeedback
Side-by-side from the Top 11 rankings of The 11 Best Voice of Customer (VoC) Software (2026) and The 11 Best Customer Feedback Tools (2026). Last verified July 20, 2026.
The short answer
Medallia ranks higher on Top 11 (#2 vs #6) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / Teams collecting and acting on feedback. Enterprise-scale capture with strong front-line closed loops.
At a glance
| Medallia | GetFeedback | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Voice of Customer (VoC) Software (2026) | #6 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 8.9 | 8.1 |
| Best for | High-volume capture with front-line action | Salesforce-integrated CX programs |
| Pricing | $$$$ (Enterprise, quoted annually) | $$$$ (Custom pricing) |
| HQ | San Francisco, USA | San Mateo, USA |
| Founded | 2001 | 2013 |
Medallia
Enterprise-scale capture with strong front-line closed loops.
www.medallia.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.