Jira Service Management vs Freshservice
Side-by-side from the Top 11 ranking of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026. Last verified June 21, 2026.
The short answer
Jira Service Management ranks higher on Top 11 (#2 vs #3) for IT teams managing incidents, service requests, and change management. Best for DevOps teams due to its native integration with Jira Software for code-to-customer workflows.
At a glance
| Jira Service Management | Freshservice | |
|---|---|---|
| Top 11 rank | #2 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #3 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 |
| Score (out of 9.4) | 9.1 | 8.9 |
| Best for | DevOps and engineering teams | User-friendly SMB & mid-market |
| Pricing | $$ ($22 to $51 / agent / mo) | $$ ($19 to $119 / agent / mo) |
| HQ | Sydney, Australia | San Mateo, USA |
| Founded | 2002 | 2010 |
Jira Service Management
Best for DevOps teams due to its native integration with Jira Software for code-to-customer workflows.
www.atlassian.com/software/jira/service-managementFreshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.