InMoment vs SurveyMonkey
Side-by-side from the Top 11 rankings of The 11 Best Voice of Customer (VoC) Software (2026) and The 11 Best Survey Software Tools (2026). Last verified July 20, 2026.
The short answer
SurveyMonkey ranks higher on Top 11 (#2 vs #3) for CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action / Teams running customer surveys, NPS, and market research. The best general-purpose tool, balancing features with user-friendliness.
At a glance
| InMoment | SurveyMonkey | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Voice of Customer (VoC) Software (2026) | #2 / The 11 Best Survey Software Tools (2026) |
| Score (out of 9.4) | 8.6 | 9 |
| Best for | Integrated surveys, reviews, and text analytics | Versatile all-around survey tool |
| Pricing | $$$$ (Enterprise, quoted annually) | $$ ($39 to $119/user/mo) |
| HQ | Salt Lake City, USA | San Mateo, USA |
| Founded | 2002 | 1999 |
InMoment
Integrated VoC with strong text analytics and services.
inmoment.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.