Hotjar vs Smartlook
Side-by-side from the Top 11 rankings of Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 and FullStory vs LogRocket vs Hotjar: 11 Best Session Replay Tools 2026. Last verified June 13, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #4) for Teams collecting and acting on feedback / Teams watching real user sessions and heatmaps. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Hotjar | Smartlook | |
|---|---|---|
| Top 11 rank | #1 / Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026 | #4 / FullStory vs LogRocket vs Hotjar: 11 Best Session Replay Tools 2026 |
| Score (out of 9.4) | 9.2 | 8.6 |
| Best for | Combining user behavior and feedback | Web and native mobile apps |
| Pricing | $$ ($0 to $799+/mo) | $$ ($55 to $111+/mo) |
| HQ | St. Julian's, Malta | Brno, Czech Republic |
| Founded | 2014 | 2016 |
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in Hotjar vs Canny vs Sprig: 11 Best Customer Feedback Tools 2026
Smartlook
Best for its strong support of native mobile app session replay.
www.smartlook.comSee full entry in FullStory vs LogRocket vs Hotjar: 11 Best Session Replay Tools 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.