Hotjar vs Heap
Side-by-side from the Top 11 rankings of The 11 Best Customer Feedback Tools (2026) and 11 Best Product Analytics Tools 2026 — No Paid Rankings. Last verified June 13, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #3) for Teams collecting and acting on feedback / Product teams measuring usage and funnels. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Hotjar | Heap | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Customer Feedback Tools (2026) | #3 / 11 Best Product Analytics Tools 2026 — No Paid Rankings |
| Score (out of 9.4) | 9.2 | 8.9 |
| Best for | Combining user behavior and feedback | Codeless autocapture and retroactive analysis |
| Pricing | $$ ($0 to $799+/mo) | $$$$ (Custom Pricing) |
| HQ | St. Julian's, Malta | San Francisco, USA |
| Founded | 2014 | 2013 |
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Heap
Best for automatic data capture, enabling retroactive analysis without developer involvement.
heap.ioSee full entry in 11 Best Product Analytics Tools 2026 — No Paid Rankings
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.