Grafana Incident vs PagerDuty
Side-by-side from the Top 11 ranking of The 11 Best Incident Management Software Tools (2026). Last verified June 26, 2026.
The short answer
PagerDuty ranks higher on Top 11 (#1 vs #9) for IT and DevOps teams tracking, resolving, and learning from system incidents. The market leader for its proven reliability in on-call scheduling and its massive integration ecosystem.
At a glance
| Grafana Incident | PagerDuty | |
|---|---|---|
| Top 11 rank | #9 / The 11 Best Incident Management Software Tools (2026) | #1 / The 11 Best Incident Management Software Tools (2026) |
| Score (out of 9.4) | 7.5 | 9.2 |
| Best for | Native to Grafana observability | Mature on-call & alerting |
| Pricing | $$ ($20/user/mo + platform costs) | $$$ ($25 to $100+/user/mo) |
| HQ | New York, USA | San Francisco, USA |
| Founded | 2014 | 2009 |
Grafana Incident
The go-to choice for teams already using Grafana for dashboards and observability.
grafana.com/products/incident/See full entry in The 11 Best Incident Management Software Tools (2026)
PagerDuty
The market leader for its proven reliability in on-call scheduling and its massive integration ecosystem.
www.pagerduty.comSee full entry in The 11 Best Incident Management Software Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.