Freshservice vs SolarWinds Service Desk
Side-by-side from the Top 11 ranking of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #5) for IT teams managing incidents, service requests, and change management. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | SolarWinds Service Desk | |
|---|---|---|
| Top 11 rank | #3 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #5 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 |
| Score (out of 9.4) | 8.9 | 8.5 |
| Best for | User-friendly SMB & mid-market | Strong IT asset management |
| Pricing | $$ ($19 to $119 / agent / mo) | $$ ($39 to $89 / agent / mo) |
| HQ | San Mateo, USA | Austin, USA |
| Founded | 2010 | 1999 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/SolarWinds Service Desk
A balanced ITSM tool with standout, fully integrated IT asset management features.
www.solarwinds.com/service-deskMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.