Freshservice vs Snipe-IT
Side-by-side from the Top 11 rankings of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 and ServiceNow vs Flexera One vs Lansweeper: 11 Best IT Asset Management Software 2026. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #4) for IT teams managing incidents, service requests, and change management / IT managers tracking hardware and software assets across the organization. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | Snipe-IT | |
|---|---|---|
| Top 11 rank | #3 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #4 / ServiceNow vs Flexera One vs Lansweeper: 11 Best IT Asset Management Software 2026 |
| Score (out of 9.4) | 8.9 | 8.6 |
| Best for | User-friendly SMB & mid-market | Open-Source Hardware Tracking |
| Pricing | $$ ($19 to $119 / agent / mo) | $ (Free self-hosted, cloud starts ~$45/mo) |
| HQ | San Mateo, USA | Bend, USA |
| Founded | 2010 | 2013 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/Snipe-IT
The best open-source option for managing physical hardware lifecycle with a great check-in/check-out system.
snipeitapp.com/See full entry in ServiceNow vs Flexera One vs Lansweeper: 11 Best IT Asset Management Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.