Freshservice vs Rootly
Side-by-side from the Top 11 rankings of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 and PagerDuty vs Atlassian Opsgenie vs Splunk On-Call: 11 Best Incident Management Software Tools 2026. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #11) for IT teams managing incidents, service requests, and change management / IT and DevOps teams tracking, resolving, and learning from system incidents. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | Rootly | |
|---|---|---|
| Top 11 rank | #3 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #11 / PagerDuty vs Atlassian Opsgenie vs Splunk On-Call: 11 Best Incident Management Software Tools 2026 |
| Score (out of 9.4) | 8.9 | — |
| Best for | User-friendly SMB & mid-market | Slack-native incident automation |
| Pricing | $$ ($19 to $119 / agent / mo) | $$$ (Custom Quote) |
| HQ | San Mateo, USA | San Francisco, USA |
| Founded | 2010 | 2020 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/Rootly
A Slack-native platform that automates boilerplate incident tasks directly within your chat client.
www.rootly.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.