Freshservice vs Oomnitza
Side-by-side from the Top 11 rankings of The 11 Best ITSM Software Platforms (2026) and The 11 Best IT Asset Management Software (2026). Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #11) for IT teams managing incidents, service requests, and change management / IT managers tracking hardware and software assets across the organization. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | Oomnitza | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best ITSM Software Platforms (2026) | #11 / The 11 Best IT Asset Management Software (2026) |
| Score (out of 9.4) | 8.9 | 7.1 |
| Best for | User-friendly SMB & mid-market | IT Process Automation |
| Pricing | $$ ($19 to $119 / agent / mo) | $$$ (Quote-based) |
| HQ | San Mateo, USA | San Francisco, USA |
| Founded | 2010 | 2011 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Oomnitza
An automation-first platform that connects hundreds of tools to orchestrate IT processes like onboarding.
www.oomnitza.com/See full entry in The 11 Best IT Asset Management Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.