Freshservice vs Jamf Pro
Side-by-side from the Top 11 rankings of The 11 Best ITSM Software Platforms (2026) and The 11 Best MDM (Mobile Device Management) Software (2026). Last verified June 21, 2026.
The short answer
Jamf Pro ranks higher on Top 11 (#1 vs #3) for IT teams managing incidents, service requests, and change management / IT admins managing company-owned and BYOD mobile devices and endpoints. The definitive leader for managing Apple devices, offering unmatched depth and zero-day OS support.
At a glance
| Freshservice | Jamf Pro | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best ITSM Software Platforms (2026) | #1 / The 11 Best MDM (Mobile Device Management) Software (2026) |
| Score (out of 9.4) | 8.9 | 9.2 |
| Best for | User-friendly SMB & mid-market | Apple-first environments |
| Pricing | $$ ($19 to $119 / agent / mo) | $$ ($4 to $8/device/mo) |
| HQ | San Mateo, USA | Minneapolis, USA |
| Founded | 2010 | 2002 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Jamf Pro
The definitive leader for managing Apple devices, offering unmatched depth and zero-day OS support.
www.jamf.comSee full entry in The 11 Best MDM (Mobile Device Management) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.