Freshservice vs Ivanti Neurons for ITAM
Side-by-side from the Top 11 rankings of The 11 Best ITSM Software Platforms (2026) and The 11 Best IT Asset Management Software (2026). Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #9) for IT teams managing incidents, service requests, and change management / IT managers tracking hardware and software assets across the organization. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | Ivanti Neurons for ITAM | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best ITSM Software Platforms (2026) | #9 / The 11 Best IT Asset Management Software (2026) |
| Score (out of 9.4) | 8.9 | 7.6 |
| Best for | User-friendly SMB & mid-market | Mature Enterprise ITAM |
| Pricing | $$ ($19 to $119 / agent / mo) | $$$ (Quote-based) |
| HQ | San Mateo, USA | South Jordan, USA |
| Founded | 2010 | 1985 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Ivanti Neurons for ITAM
A long-standing enterprise solution with deep features for managing the full asset lifecycle and procurement.
www.ivanti.com/products/itamSee full entry in The 11 Best IT Asset Management Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.