Freshservice vs Grafana Incident
Side-by-side from the Top 11 rankings of ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 and PagerDuty vs Atlassian Opsgenie vs Splunk On-Call: 11 Best Incident Management Software Tools 2026. Last verified June 21, 2026.
The short answer
Freshservice ranks higher on Top 11 (#3 vs #9) for IT teams managing incidents, service requests, and change management / IT and DevOps teams tracking, resolving, and learning from system incidents. The best option for usability and quick setup, especially for mid-market teams.
At a glance
| Freshservice | Grafana Incident | |
|---|---|---|
| Top 11 rank | #3 / ServiceNow vs Jira Service Management vs Freshservice: 11 Best ITSM Software Platforms 2026 | #9 / PagerDuty vs Atlassian Opsgenie vs Splunk On-Call: 11 Best Incident Management Software Tools 2026 |
| Score (out of 9.4) | 8.9 | 7.5 |
| Best for | User-friendly SMB & mid-market | Native to Grafana observability |
| Pricing | $$ ($19 to $119 / agent / mo) | $$ ($20/user/mo + platform costs) |
| HQ | San Mateo, USA | New York, USA |
| Founded | 2010 | 2014 |
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/Grafana Incident
The go-to choice for teams already using Grafana for dashboards and observability.
grafana.com/products/incident/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.