Freshchat (Freshworks) vs Rasa
Side-by-side from the Top 11 ranking of The 11 Best Chatbot Software Platforms (2026). Last verified June 16, 2026.
The short answer
Freshchat (Freshworks) ranks higher on Top 11 (#7 vs #11) for Marketing and support teams adding AI chat to their website or product. A solid, well-priced chatbot for support and sales, especially for Freshworks users.
At a glance
| Freshchat (Freshworks) | Rasa | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Chatbot Software Platforms (2026) | #11 / The 11 Best Chatbot Software Platforms (2026) |
| Score (out of 9.4) | 7.9 | 7 |
| Best for | Cost-effective Intercom alternative | Open-source AI framework |
| Pricing | $$ ($0 to $83/agent/mo) | $$$$ (Free open-source, paid enterprise) |
| HQ | San Mateo, USA | Berlin, Germany |
| Founded | 2010 | 2016 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/See full entry in The 11 Best Chatbot Software Platforms (2026)
Rasa
The leading open-source framework for teams who want to build and host their own AI assistant.
rasa.comSee full entry in The 11 Best Chatbot Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.