Freshchat (Freshworks) vs LiveChat
Side-by-side from the Top 11 rankings of Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026 and Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026. Last verified June 16, 2026.
The short answer
LiveChat ranks higher on Top 11 (#2 vs #7) for Marketing and support teams adding AI chat to their website or product / Teams adding live chat and chatbots to their site. A powerful, reliable, and intuitive pure-play live chat tool for support teams.
At a glance
| Freshchat (Freshworks) | LiveChat | |
|---|---|---|
| Top 11 rank | #7 / Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026 | #2 / Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026 |
| Score (out of 9.4) | 7.9 | 9 |
| Best for | Cost-effective Intercom alternative | Dedicated customer support teams |
| Pricing | $$ ($0 to $83/agent/mo) | $$ ($20 to $200+/mo per agent) |
| HQ | San Mateo, USA | Wrocław, Poland |
| Founded | 2010 | 2002 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/See full entry in Intercom vs Drift vs Zendesk: 11 Best Chatbot Software Platforms 2026
LiveChat
A powerful, reliable, and intuitive pure-play live chat tool for support teams.
www.livechat.comSee full entry in Intercom vs LiveChat vs Zendesk: 11 Best Live Chat Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.