Freshchat (Freshworks) vs CustomGPT
Side-by-side from the Top 11 ranking of The 11 Best Chatbot Software Platforms (2026). Last verified June 16, 2026.
The short answer
Freshchat (Freshworks) ranks higher on Top 11 (#7 vs #9) for Marketing and support teams adding AI chat to their website or product. A solid, well-priced chatbot for support and sales, especially for Freshworks users.
At a glance
| Freshchat (Freshworks) | CustomGPT | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Chatbot Software Platforms (2026) | #9 / The 11 Best Chatbot Software Platforms (2026) |
| Score (out of 9.4) | 7.9 | 7.5 |
| Best for | Cost-effective Intercom alternative | Chatbots from your own content |
| Pricing | $$ ($0 to $83/agent/mo) | $$ ($49 to $499/mo) |
| HQ | San Mateo, USA | Westlake Village, USA |
| Founded | 2010 | 2023 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/See full entry in The 11 Best Chatbot Software Platforms (2026)
CustomGPT
The best tool for creating an accurate AI bot from your website and documents.
customgpt.aiSee full entry in The 11 Best Chatbot Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.