Freshchat (Freshworks) vs Botpress
Side-by-side from the Top 11 rankings of The 11 Best Chatbot Software Platforms (2026) and 11 Best AI Agent Builder Platforms 2026 — LangChain, CrewAI & 9 Rivals Ranked, No Paid Listings. Last verified June 16, 2026.
The short answer
Freshchat (Freshworks) ranks higher on Top 11 (#7 vs #8) for Marketing and support teams adding AI chat to their website or product / Developers building autonomous AI agents and workflows. A solid, well-priced chatbot for support and sales, especially for Freshworks users.
At a glance
| Freshchat (Freshworks) | Botpress | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Chatbot Software Platforms (2026) | #8 / 11 Best AI Agent Builder Platforms 2026 — LangChain, CrewAI & 9 Rivals Ranked, No Paid Listings |
| Score (out of 9.4) | 7.9 | 7.8 |
| Best for | Cost-effective Intercom alternative | Visual builder for conversational agents |
| Pricing | $$ ($0 to $83/agent/mo) | $ (Free tier, usage-based pricing) |
| HQ | San Mateo, USA | Quebec, Canada |
| Founded | 2010 | 2017 |
Freshchat (Freshworks)
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
www.freshworks.com/live-chat-software/See full entry in The 11 Best Chatbot Software Platforms (2026)
Botpress
A top-tier visual platform for building complex chatbots and conversational AI.
botpress.com/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.